Refund policy

Returns

We offer a 14-day return period. You may request a return within 14 days after your order is delivered.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. You will also need your order number or other proof of purchase.

To request a return, sign in to your customer account and choose the eligible order, or contact us at wuffi.support@gmail.com. Please do not send an item back to the sender address or any warehouse before receiving return instructions from us.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We do not charge a restocking fee. Return shipping costs are not refundable unless required by applicable law.

Damaged, defective, or incorrect items

Contact us as soon as possible at wuffi.support@gmail.com and include your order number, a description of the problem, and clear photos. We will review the issue and provide a suitable solution.

Exceptions

We cannot accept returns for personalized items, gift cards, or sealed hygiene goods after the seal has been removed, except where applicable law requires otherwise.

Cancellations

You may submit a cancellation request within 15 minutes after placing an order, provided the item has not been fulfilled. A request does not automatically cancel the order; we will review and confirm it.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method. We may withhold the refund until we receive the returned goods or you provide evidence that they were sent back, as permitted by law. Banks and payment providers may need additional time to post the refund.

Mandatory consumer rights under the laws that apply to you are not affected by this policy.